Support Schedule Demo

Terms of Use

Updated on: Feb 10, 2020

GOT CRM, A CUSTOMER RELATIONSHIP MANAGEMENT SERVICE, IS PROVIDED TO YOU OR THE ENTITY THAT YOU REPRESENT (hereinafter “You” or “Your”) BY Got Softwares Private Limited (hereinafter “Got”), ACCORDING TO THE FOLLOWING TERMS AND CONDITIONS (hereinafter “Terms”)IN ADDITION TO GOT GENERAL TERMS AND SERVICES. USE OF GOT CRM SIGNIFIES YOUR ACCEPTANCE OF THE TERMS AND GENERAL TERMS AND SERVICE. IF YOU DO NOT AGREE TO THE TERMS, DO NOT PROCEED OR USE GOT CRM IN ANY MANNER.

Accessing Got CRM

Got CRM is a Got Softwares online collaboration, business and productivity application. You will be able to access Got CRM by using your common account for all Got Services (hereinafter “Got Account”).

Accessing Third Party Applications Integrated with Got CRM

Many third party applications (hereinafter “Third Party Application(s)”) are integrated with Got CRM. Got will also be integrating more Third Party Applications with Got CRM. In addition, You may also integrate any other Third Party Application with Got CRM by using the API if such Third Party Application allows such integration. Access and use of Third Party Applications may require acceptance of terms of service and privacy policy applicable to such Third Party Applications (hereinafter “Third Party Terms”). You are responsible for reading and understanding the Third Party Terms before accessing or using any Third Party Application.

Email Policy

We advocate genuine use of email. If your email bounce rate exceeds a permissible range, your account will be prevented from sending further emails. We are responsible to keep our system free from illegal activities. In case of violation of our terms, we may block emails from your account or even terminate your service.

Mail Add-on for GOT CRM

Mail Add-on for Got CRM (hereinafter “Mail Add-on”) allows you to fetch, view, compose and send emails from your Got CRM account. If the configuration of Mail Add-on for a user (hereinafter “Configuration”) is set as “record level” or “complete”, the emails fetched will be visible to other users of the Got CRM account according to the permissions set by the administrator and may persist as part of the Got CRM account. Once you set the Configuration as “record level” or “complete” and the Configuration is locked by the administrator, you will not be able to change it without an administrator’s permission.

Usage Limits for GOT CRM

Got may prescribe usage limits based on the subscription plan chosen by You. You must make sure that Your usage is within the usage limits prescribed by Got in order to avail uninterrupted service. You understand that Got may restrict an activity if You reach the usage limit corresponding to such activity.

Terms For Use Of API

Integration of Got CRM with Third Party Applications using APIs provided by Got requires technical skill. You understand that errors or defects in the integration may cause loss and corruption of data. You must make sure that You use the services of technically skilled persons for the integration. You agree that Got is not liable for any loss and corruption of data caused due to errors or defects in the integration.

You must not try to access any functionality that is not exposed in the documentation for the API. You understand and agree that Got will not be liable for the consequences of accessing or using any unexposed functionality of the API.

API Deprecation

Got, in its discretion, may cease providing the current version of the API either as a result of discontinuation of the API or upgradation of the API to a newer version. In both cases, the current version of the API will stand deprecated and become the deprecated version of the API (hereinafter "Deprecated Version"). When Got decides to deprecate the current version of the API, You will be informed about such deprecation through a service announcement.

You understand that Got is not obliged to provide the features of the newer version in the Deprecated Version.

Got in its discretion may cease supporting the Deprecated Version during the Deprecation Period if

  • Got is required to do so by law or
  • To understand how our sites are functioning and to inform any improvements in performance and our services.
  • You have breached any provision of these Terms or
  • Got determines that supporting the API is likely to result in a security risk to Got

Modification of Terms of Use

Got reserves the right to modify Got CRM Terms of Use. Modifications to the Terms of Use are effective upon Your use of Got CRM subsequent to publication of such modification.